FAQ
Fulfillment is the process of storing, packaging and shipping products. It helps companies to optimize their logistics and make them more efficient. With our fulfillment service, we enable you to concentrate fully on your core business and let us take care of your logistics.
Behind the logistics experts is a well-coordinated team consisting of experienced logistics experts with over 20 years of experience. As a brand of Liechtensteinische Post AG, we benefit from many years of experience in the national (CH&FL) and international market. Thanks to this direct connection to the post office, we are able to guarantee delivery of all orders that arrive by 19:00 on the following day.
Our fulfillment service is characterized by production times until 7 p.m., personal customer service and digital processes. We also offer customs clearance services, shipping and transportation options both nationally and internationally - in other words, everything from a single source.
We work with numerous customers from various industries and strive to find the optimal solution for each of our customers and to meet their individual needs. Here are some references of our long-term customers: MediaShop, Ivoclar & ItalianCoffee AG.
We offer various shipping options, including all postal products, courier services and general cargo transportation. Our logistics partners are Liechtensteinische Post AG, UPS, Spedifux and other long-standing partners.
Orders are processed at a rate of 98% within the working day and dispatched the same evening. Our aim is to always offer an efficient and fast service. We also guarantee this through longer picking times until 19:00.
Yes, we have our own IT department. We offer integrations with common e-commerce store systems, ERP systems or customer-specific solutions. Our systems are designed to fit seamlessly into your existing infrastructure.
In addition to traditional fulfillment, we also offer returns management, advice on common marketplace connections and packaging options that add value to your business. You can find a comprehensive overview of our additional services here.
Our comprehensive returns management offers you and your customers a worry-free solution, whereby we only need your specific product information once in order to set up the processes. As soon as we receive a return, it undergoes a thorough inspection process in which the condition of the product is carefully checked. If the product is in perfect condition, it is carefully prepared for resale and returned to stock.
In the event of damaged items, we immediately initiate an efficient processing procedure. We ensure that the affected products are replaced quickly and that replacement deliveries are sent to your customers without delay. This minimizes waiting times and maximizes customer satisfaction.
For items requiring disposal, we guarantee environmentally friendly and professional disposal in compliance with all applicable regulations and ecological standards. We take responsibility for the entire disposal process, relieving you of additional work. On request, we can also provide you with detailed reports on the condition and whereabouts of the returns so that you have full transparency over the entire returns process.
If goods are damaged during transportation or storage, we get to the bottom of the cause. Our processes ensure that such cases are resolved quickly and efficiently. In the event of damage, we are liable in accordance with our GTCs of Liechtensteinische Post AG and its brands.
Yes, we monitor all goods around the clock with security cameras, access controls and security personnel. This is how we ensure that your goods are always stored safely.
Our advanced software ensures that you are proactively informed as soon as your stock levels approach the minimum. In addition, our dedicated team ensures constantly optimized stock management and, at your request, we also offer a monitoring system for the shelf life of your products. This allows you to plan actions in good time, for example to reduce stock levels with an approaching expiration date through special sales.
You can contact us directly via this website or call our customer advisor Sascha. You can find the contact details here. Our team will be happy to answer all your questions and help you develop and implement a fulfillment solution tailored to your needs.
